Privacy Policy

Introduction

At shawnleeins, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or use our home insurance services.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

Information We Collect

We collect various types of information to provide and improve our home insurance services:

• Personal Information: Name, email address, phone number, mailing address, date of birth, and other identifying information you provide when requesting quotes or purchasing policies.
• Property Information: Details about your home, including address, construction type, age, value, security features, and other property-related data necessary for insurance underwriting.
• Financial Information: Payment card details, bank account information, and credit history when processing premium payments or claims.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring website addresses.
• Communication Records: Correspondence with our customer service team, including emails, phone calls, and chat messages.

How We Use Your Information

We use the collected information for the following purposes:

• Policy Management: To process insurance applications, issue policies, calculate premiums, and manage your coverage.
• Claims Processing: To investigate, evaluate, and settle insurance claims in accordance with policy terms.
• Customer Service: To respond to your inquiries, provide support, and communicate important policy updates or changes.
• Underwriting: To assess risk, determine eligibility for coverage, and establish appropriate premium rates.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations in the insurance industry.
• Service Improvement: To analyze user behavior, enhance our website functionality, and develop new products or services.
• Marketing: To send promotional materials, policy renewal reminders, and information about additional coverage options, subject to your communication preferences.

Sharing Your Information

We may share your personal information with third parties in the following circumstances:

• Insurance Carriers: We share information with insurance companies to obtain quotes, bind coverage, and process claims on your behalf.
• Service Providers: We work with third-party vendors who assist with payment processing, data storage, website hosting, customer support, and other operational functions.
• Legal Authorities: We disclose information when required by law, court order, subpoena, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Professional Advisors: We may share data with attorneys, accountants, auditors, and other professional advisors who assist with business operations.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission using SSL/TLS technology.
• Secure storage systems with access controls and authentication protocols.
• Regular security audits and vulnerability assessments.
• Employee training on data protection and privacy best practices.
• Restricted access to personal information on a need-to-know basis.

While we take reasonable precautions to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You may request corrections to inaccurate or incomplete personal data.
• Deletion: You can request deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: You may opt out of marketing communications at any time by following unsubscribe instructions in our emails or contacting us directly.
• Data Portability: You can request your data in a structured, commonly used format for transfer to another service provider.
• Restriction: You may request restrictions on how we process your personal information in certain circumstances.

To exercise these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

• Essential Cookies: Required for basic website functionality, such as maintaining your session and enabling secure areas.
• Analytics Cookies: Help us understand visitor behavior, measure website performance, and improve our services.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality and your user experience.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you by posting a prominent notice on our website or sending you an email.

The "Last Updated" date at the top of this policy indicates when the most recent revisions were made. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +1 (650) 249-2997
• Address: 101 Jefferson Drive, Menlo Park, CA 94025

We will respond to your inquiry within a reasonable timeframe and work to address your concerns promptly.